Privacy information

This website http://www.alpro.com is operated by Alpro Comm. VA, a partnership limited by shares with registered office at Vlamingstraat, 28, B-8560 Wevelgem, Belgium (RPR/RPM 0420.429.375 (Kortrijk), (hereinafter “Alpro”, “we” or “us”).

Alpro protects the privacy of the visitors of the Alpro website on http://www.alpro.com (hereinafter the Website) and is committed to the protection of their information. Considering that the information we collect may include data relating to identified or identifiable individuals (“personal data”), this Privacy Policy informs visitors about (i) the types of personal data we collect, (ii) the purposes for which we may use that personal data, (iii) with whom we may share it, and (iv) your rights with respect to personal data we process about you. Personal data gathered about you and processed in accordance with this Privacy Policy is controlled by Alpro Comm. VA.

Please read this Privacy Policy before using or submitting personal data on the Website.

By accessing and using this Website, you generally agree and consent to the collection, use and disclosure of your personal data as outlined in this Privacy Policy. Your use of this website shall constitute your consent to our processing of that information.

Please note that before using or submitting personal data on certain sections of the Website, you might be asked to confirm electronically your acceptance of this Privacy Policy by clicking on an "I ACCEPT" button. Your action in clicking on that button and your use of this Website signify that you agree to the collection, processing, use and transfer of your personal data as described in this Privacy Policy. Such acceptance and agreement shall be deemed to be as effective and in writing as if you would subscribe this Privacy Policy by your hand signature and this Privacy Policy shall be deemed to satisfy any writing requirement under any applicable law, independently of the fact that is submitted to you and accepted electronically. Our records of your acceptance of this Privacy Policy, the date thereof, and of all future amendments to this Privacy Policy, shall be regarded as conclusive and written evidence of your consent.

I. The information Alpro may collect

Alpro collects personal data about you through your use of this Website (i.e. any information that relates to you as an identified or identifiable individual ), such as your name, your age, your e-mail address, as well as your responses to questionnaires, forms or surveys posted on the Website.

Alpro does not require personal data from a visitor to obtain access to the general public areas of its Website but such data may be required to request or download product information, to order products or to take advantage of other features on the Alpro website, such as to register on certain programs on this Website.

Alpro also collects data that does not identify you directly, but which offers some information about your interests and activities that could be used to make inferences about you and, in some cases, identify you indirectly.

Subject to your prior consent where required by applicable law, we (or our service provider acting on our behalf and under our instructions) may notably use "cookies" or similar tracking technologies that we place on your computer hard drive to enable us to recognize you when you re-visit our website. Cookies help us to improve our website and to deliver a better and more personalized service to you. They enable us to store information about your preferences and personalize your experience; to keep track of your use of any interactive features and services and to monitor internet traffic.

Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some features of this website and services may be unavailable or may not function properly. If you want to object to the use of cookies or similar technologies, please refer to the section “Rights of access, rectification and objection” below. Please note that if you do not object or disable cookies, except where express consent is required by law, you will be deemed to consent to their use for the purposes and in the manner described above and in our Privacy Policy.

Cookies deployed by Alpro cannot be used to run programs on your computer or to download viruses on the same, and they do not allow Alpro any kind of control on your computer. Alpro does not use cookies to access information stored on your computer, to store therein information (other than mere identification data) neither to monitor your activities. The foregoing applies to your computer and any other kind of device that you use to connect to the website.

This Website is not directed at collecting personal data from minors (i.e. children under 18 years old). In order to protect minors, any visitor of this website willing to participate to certain programs will have to communicate his/her year of birth in order to register for the program. Minors will not be allowed to register for the program.

Please note that it may be that some of the personal information you provide us or that certain questions raised to participate to certain programs on our website be considered as sensitive or health-related personal data under applicable data protection laws. We shall only process such data on the basis of your express and written consent. Please note that by providing such information or answering such questions prior to the setting up of the program and by accepting this Privacy Policy as outlined in the first part of this Privacy Policy, you indeed give your express consent to the processing of such personal data (whether or not under the supervision of a health professional). Such consent is valid for the period of your registration to the program but you have the right to withdraw it at any time by contacting us as indicated in this Privacy Policy. Such personal data shall only be processed for the purpose of your participation in such program and access thereof shall be limited to persons with a need to know for the purpose of your participation in the program.

II. Purposes for which your personal data is collected

Alpro will use visitors personal data where it is necessary to do so for such purposes as verifying the identity or age of visitors to the website, creating user credentials such as user names and passwords to respond to your questions, to offer you the opportunity to receive notices, newsletters or electronic mails or general information on Alpro or related products, to invite you or to allow you to participate in surveys or programs, or to notify you about special events by electronic mail or other electronic communication means (including e-mail, fax, sms, mms, etc).

Cookie statement

1. Introduction

Alpro takes its responsibility towards protecting your privacy, when you use our web sites and services, very seriously. This statement, being part of Alpro’s privacy policy, describes how Alpro deals with cookies. Please note that non Alpro web sites, which may be linked to the Alpro web sites, are not covered by this statement.

2. What are cookies?

A cookie is a small file of alphanumeric text, downloaded onto a computer or other device (e.g. mobile phone), which enables the website to recognize that equipment and monitor an individual’s browsing activity. Cookies serve a number of useful purposes, such as analyzing the use of a website, storing password information in order to allow an individual to move through a restricted website without having to re-enter log-in details each time, or to add items to an online shopping basket.

3. What purpose do cookies serve?

Subject to your prior and express consent where required by applicable law, we (or our service provider acting on our behalf and under our instructions) may notably use "cookies" or similar tracking technologies that we place on your computer hard drive to enable us to recognize you when you re-visit our website. Cookies help us to improve our website and to deliver a better and more personalized service to you. They enable us to store information about your preferences and personalize your experience; to keep track of your use of any interactive features and services and to monitor internet traffic.

Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. You can manage your browser setting on the following sites:
Internet Explorer: http://www.wikihow.com/Disable-Cookies#Internet_Explorer_8
Safari: http://www.wikihow.com/Disable-Cookies#Safari
Chrome: http://www.wikihow.com/Disable-Cookies#Google_Chrome_v1_-_v10
Firefox: http://www.wikihow.com/Disable-Cookies#Mozilla_Firefox

However, if you do decide to refuse all cookies please be aware that some features of this website and services may be unavailable or may not function properly. If you want to object to the use of cookies or similar technologies, please refer to the section “Your Rights” in the Privacy Policy. Please note that if you do not object or disable cookies, except where prior and express consent is required by law, you will be deemed to consent to their use for the purposes and in the manner described above and in our Privacy Policy.

Cookies deployed by Alpro cannot be used to run programs on your computer or to download viruses on the same, and they do not allow Alpro any kind of control on your computer. Alpro does not use cookies to access information stored on your computer, to store therein information (other than mere identification data) neither to monitor your activities. The foregoing applies to your computer and any other kind of device that you use to connect to the website.

4. Cookies used by Alpro

  • ci_session: Information about user web session
  • utma: Google Analytics: How many time an user come to the website
  • utmb: Google Analytics: How many time an user spent to visit the website (timestamp start)
  • utmc: Google Analytics: Google Analytics: How many time an user spent to visit the website (timestamp end)
  • utmz: Google Analytics: User infos -> from where he came, what he's doing
  • chartbeat2: Informations about user usage of the website for Chartbeat.
  • country: Used to set the user language/country (to keep it for next visit for example)
  • lactose: Show the lactose menu if the user is looking for lactose content
  • dairy: Show the lactose menu if the user is looking for dairy free content (UK only)
  • cookie_on: Hide the message about cookies

This Website is not directed at collecting personal data from minors (i.e. children under 18 years old). In order to protect minors, any visitor of this website willing to participate to certain programs will have to communicate his/her year of birth in order to register for the program. Minors will not be allowed to register for the program.

Please note that it may be that some of the personal information you provide us or that certain questions raised to participate to certain programs on our website be considered as sensitive or health-related personal data under applicable data protection laws. We shall only process such data on the basis of your express and written consent. Please note that by providing such information or answering such questions prior to the setting up of the program and by accepting this Privacy Policy as outlined in the first part of this Privacy Policy, you indeed give your express consent to the processing of such personal data (whether or not under the supervision of a health professional). Such consent is valid for the period of your registration to the program but you have the right to withdraw it at any time by contacting us as indicated in this Privacy Policy. Such personal data shall only be processed for the purpose of your participation in such program and access thereof shall be limited to persons with a need to know for the purpose of your participation in the program.

II. Purposes for which your personal data is collected

Alpro will use visitors personal data where it is necessary to do so for such purposes as verifying the identity or age of visitors to the website, creating user credentials such as user names and passwords to respond to your questions, to offer you the opportunity to receive notices, newsletters or electronic mails or general information on Alpro or related products, to invite you or to allow you to participate in surveys or programs, or to notify you about special events by electronic mail or other electronic communication means (including e-mail, fax, sms, mms, etc).

III. Sharing information with third parties

If you choose to provide us with your personal data, be assured that Alpro will not intentionally distribute or sell that information to anyone outside Alpro.

You however understand that Alpro may, at its discretion, use third party processors or suppliers acting on its behalf and under its instructions, notably suppliers of web-related services to administer web servers and to store information on back-up disks, and disclose personal data to them as necessary for the performance of their services.

Alpro may also disclose your personal data in the following circumstances:

  • to respond to authorized information requests from law enforcement authorities or judiciary or when otherwise required or permitted by law;
  • in the event of a merger, acquisition, sale of assets, joint venture, or any other transaction that results in a change in control or ownership of Alpro, in whole or in part; or in the event of a corporate reorganization, bankruptcy, insolvency proceeding, or similar circumstance, if permitted by and done in accordance with applicable law.

Alpro takes – and requires that any service provider and/or third party processor processing personal data on behalf and under the instructions of Alpro take – appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, misuse, unauthorized access, disclosure, alteration or destruction, and against any other unlawful form of processing of information as defined by the applicable law.

However, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will not occur.

IV. Your rights

You have the right to request access to the personal data that we hold on you, to request the rectification of any inaccurate data, as well as to object, on request and free of charge, to the intended processing of your personal data for direct marketing purposes, if any. If you want to exercise your rights of access, rectification, or objection, please send a dated and signed request to us, together with a copy of your valid ID card or any other valid identification document, at our address above.

VI. Links to other web sites

This website may provide links to other Alpro and third party websites as a service to our visitors. This Privacy Policy does not apply to those sites. These sites operate independently from http://www.alpro.com and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit them. Please review the privacy policy and terms of use posted on each site you visit. We are neither responsible for the content of these sites, any products or services that may be offered through these sites or any other use of these sites nor for any data processing and privacy practices associated with such sites.

VII. Privacy policy updates

Alpro may occasionally update all or parts of this Privacy Policy. Any change to this Privacy Policy will be posted on this page and, where appropriated, notified to you by e-mail. We encourage you to periodically review this Privacy Policy to stay informed about our information practices. We will indicate above the date on which this Privacy Policy was last modified. Your continued use of this Site constitutes your agreement to the Privacy Policy and any updates.

VIII. Contact information

If you have any questions or concerns about the protection of your personal data submitted to us, please send a thorough description to info@alpro.com or the address below.

Alpro Comm. VA Vlamingstraat 28 B-8560 Wevelgem Belgium Tel: +32 9 260 22 11