Terms & Conditions of Use

Terms and Conditions of Use / Disclaimer Legal notice

Please read this notice carefully.

The terms and conditions of use (“Terms of Use”) set forth below, and the privacy policy (“Privacy Policy”), regulate your use of this Website (hereinafter referred to as the "Alpro Website" or the “Website”) and of all material within it. For details regarding the way your personal data is protected while visiting the Alpro Website please review our Privacy Policy available at http://www.alpro.com/healthprofessional.

The materials available on the Alpro Website are provided by Alpro UK (Ltd.), Latimer Business Park, Altendiez Way, Burton Latimer Northamptonshire NN15 5YT (United Kingdom), company number 3708934, (hereinafter “Alpro”, “we” or “us”), a partnership limited by shares, in accordance with the following Terms of Use.
By simply accessing and using the Alpro Website, you acknowledge that you have read, understood, and agree to be bound by the Terms of Use in this legal notice and the regulatory requirements governing the use of the Alpro Website as well as by the Privacy Policy referenced herein.


Effective date of these Terms of Use: 18 October 2013

Without prejudice to your rights under applicable law, Alpro reserves the right to amend these Terms of Use to reflect technological advancements, legal and regulatory changes and good business practices. If Alpro changes these Terms of Use, an updated version of these Terms of Use will reflect those changes and we will notify you of such changes by updating the effective date at the top of these Terms of Use.



The entire content of the Alpro Website including all website design, texts, lay-out, drawings, photos, films, graphics and any other elements of these web pages, and the selection and arrangement thereof, are the sole and exclusive property and copyright of the Alpro or are included with permission of the relevant right holder, ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of the Alpro Website for the sole purpose of executing arrangements in a specific agreement with Alpro and provided that you do not remove any copyright or other proprietary notices.
Any other use of materials on the Alpro Website, including reproduction, adaptation, modification, translation, distribution, republication or linking into for personal, public or commercial purposes, other than those noted above without the prior explicit written permission of Alpro is strictly prohibited. Any downloading or otherwise copying from the Alpro Website will not transfer title to any right, software or material to you.
Any infringement will be pursued by appropriate legal action.



Alpro is providing the Alpro Website "as is" and makes no representations or warranties of any kind, express or implied, with respect to the accuracy or comprehensiveness of this site or its contents and assumes no responsibility for errors, omissions or possible obsolescence, including for latent/hidden defects.
In particular but without limitation, Alpro makes no representations or warranties that:

  • the information on the Alpro Website is merchantable or fit for a particular purpose;
  • the information on the Alpro Website is accurate, complete or current;
  • you will be able to use the Alpro Website, that the Alpro Website or its content will be uninterrupted or error-free or that it will continue to be made available in its current or any other form;
  • the information published on the Website is by no means to be considered as medical advice;
  • the Alpro Website or any software or material of whatsoever nature available on or downloaded from it will be free from viruses or defects (including hidden/ latent defects) and compatible with your equipment.
It is your responsibility to:
  • use anti-virus software on any software or other material that you may download from the Alpro Website and to ensure compatibility of such software or material with your equipment
  • check any content or information published on the Alpro Website to be accurate or complete
The Alpro Website may contain links to third-party websites. Alpro is not responsible for the editorial content of any other website you may link to from this Website; the content of such sites is developed and provided by others; you should contact the site administrator or webmaster for those sites if you have any concerns regarding such links or any content located on such sites.
In no event shall Alpro (subject only to the exclusion provisions below) be liable contractually and / or extra-contractually, whether for negligence, breach of contract or otherwise, for any loss or damage of any kind arising out of or in connection with your use of, or inability to use, the Alpro Website, the Alpro Website content, including any special, indirect, punitive, incidental or consequential damages, including, but not limited to, loss of goodwill, loss of business opportunity, loss of profit, loss of data or damages resulting from any computer virus or other bug transmitted through the Alpro Website; delay, interruption in service, deletion of files or errors, omissions or inaccuracies on the Alpro Website or its content; your use of or reliance on other websites to which you have gained access by means of hyperlinks published on the Alpro Website; your failure to comply with any laws or regulations that are applicable to you or your reliance on any information published on the Alpro Website.
Nothing in this legal notice shall operate to exclude or restrict our liability for either fraud, death or personal injury resulting from our, or our employees' gross negligence or willful misconduct.
This is a comprehensive limitation of liability that applies to all damages of any kind, including, but not limited to compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Copyrights for the photographs reproduced herein are vested with the individual photographers or Alpro, and may not be reproduced in any form without prior permission from the creators.

Governing law and jurisdiction

These Terms of Use, and all matters connected with them, are governed by the laws of Great-Britain.
Without prejudice to Alpro seeking any available remedy before any territorially competent court, the courts of Great-Britain have exclusive jurisdiction to settle any dispute, controversy or claim arising from or connected with these terms and conditions of use, including regarding the existence, validity or termination of these terms and conditions of use or consequences of their nullity. If a court of competent jurisdiction finds that any provision of these Terms of Use is invalid or unenforceable, you agree that the other provisions of these Terms of Use will remain in full force and effect.
Alpro (UK) Ltd

Latimer Business Park
Altendiez Way
Burton Latimer Northamptonshire
NN15 5YT
Tel : +44 1536 720600

2460 Regents Court
The Crescent, Birmingham Business Park
Solihull, Birmingham
B37 7YE
Tel: 0800 0 188 180


Privacy information

This website http://www.alpro.com/healthprofessional is operated by Alpro Comm. VA, a partnership limited by shares with registered office at Vlamingstraat, 28, B-8560 Wevelgem, Belgium (RPR/RPM 0420.429.375 (Kortrijk), (hereinafter “Alpro”, “we” or “us”).
Alpro protects the privacy of the visitors of the Alpro website on http://www.alpro.com/healthprofessional (hereinafter the Website) and is committed to the protection of their information. Considering that the information we collect may include data relating to identified or identifiable individuals (“personal data”), this Privacy Policy informs visitors about (i) the types of personal data we collect, (ii) the purposes for which we may use that personal data, (iii) with whom we may share it, and (iv) your rights with respect to personal data we process about you. Personal data gathered about you and processed in accordance with this Privacy Policy is controlled by Alpro Comm. VA.
Please read this Privacy Policy before using or submitting personal data on the Website.
By accessing and using this Website, you generally agree and consent to the collection, use and disclosure of your personal data as outlined in this Privacy Policy. Your use of this website shall constitute your consent to our processing of that information.
Please note that before using or submitting personal data on certain sections of the Website, you might be asked to confirm electronically your acceptance of this Privacy Policy by clicking on an "I ACCEPT" button. Your action in clicking on that button and your use of this Website signify that you agree to the collection, processing, use and transfer of your personal data as described in this Privacy Policy. Such acceptance and agreement shall be deemed to be as effective and in writing as if you would subscribe this Privacy Policy by your hand signature and this Privacy Policy shall be deemed to satisfy any writing requirement under any applicable law, independently of the fact that is submitted to you and accepted electronically. Our records of your acceptance of this Privacy Policy, the date thereof, and of all future amendments to this Privacy Policy, shall be regarded as conclusive and written evidence of your consent.

I. The information Alpro may collect

Alpro collects personal data about you through your use of this Website (i.e. any information that relates to you as an identified or identifiable individual ), such as your name, your age, your e-mail address, as well as your responses to questionnaires, forms or surveys posted on the Website.
Alpro requires personal data from a visitor to obtain access, to request or download product information or to take advantage of other features on the website, such as to register on certain programs on this Website.

II. Purposes for which your personal data is collected

Alpro will use visitors’ personal data where it is necessary to do so for such purposes as verifying the identity or age of visitors to the website, creating user credentials such as user names and passwords to respond to your questions, to offer you the opportunity to receive notices, newsletters or electronic mails, to invite you or to allow you to participate in surveys or programs, or to notify you about special events by electronic mail or other electronic communication means (including e-mail, fax, sms, mms, etc).

Cookie statement

1. Introduction

Alpro takes its responsibility towards protecting your privacy, when you use our web sites and services, very seriously. This statement, being part of Alpro’s privacy policy, describes how Alpro deals with cookies. Please note that non Alpro web sites, which may be linked to the Alpro web sites, are not covered by this statement.

2. What are cookies?

A cookie is a small file of alphanumeric text, downloaded onto a computer or other device (e.g. mobile phone), which enables the website to recognize that equipment and monitor an individual’s browsing activity. Cookies serve a number of useful purposes, such as analyzing the use of a website, storing password information in order to allow an individual to move through a restricted website without having to re-enter log-in details each time, or to add items to an online shopping basket.

3. What purpose do cookies serve?

Subject to your prior and express consent where required by applicable law, we (or our service provider acting on our behalf and under our instructions) may notably use "cookies" or similar tracking technologies that we place on your computer hard drive to enable us to recognize you when you re-visit our website. Cookies help us to improve our website and to deliver a better and more personalized service to you. They enable us to store information about your preferences and personalize your experience; to keep track of your use of any interactive features and services and to monitor internet traffic.
Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. You can manage your browser setting on the following sites:
Internet Explorer:
Safari: http://www.wikihow.com/Disable-Cookies#Safari
Chrome: http://www.wikihow.com/Disable-Cookies#Google_Chrome_v1_-_v10
Firefox: http://www.wikihow.com/Disable-Cookies#Mozilla_Firefox
However, if you do decide to refuse all cookies please be aware that some features of this website and services may be unavailable or may not function properly. If you want to object to the use of cookies or similar technologies, please refer to the section “Your Rights” in the Privacy Policy. Please note that if you do not object or disable cookies, except where prior and express consent is required by law, you will be deemed to consent to their use for the purposes and in the manner described above and in our Privacy Policy.
Cookies deployed by Alpro cannot be used to run programs on your computer or to download viruses on the same, and they do not allow Alpro any kind of control on your computer. Alpro does not use cookies to access information stored on your computer, to store therein information (other than mere identification data) neither to monitor your activities. The foregoing applies to your computer and any other kind of device that you use to connect to the website.

4. Cookies used by Alpro

  • ci_session: Information about user web session
  • utma: Google Analytics: How many time an user come to the website
  • utmb: Google Analytics: How many time an user spent to visit the website (timestamp start)
  • utmc: Google Analytics: Google Analytics: How many time an user spent to visit the website (timestamp end)
  • utmz: Google Analytics: User infos -> from where he came, what he's doing
  • chartbeat2: Informations about user usage of the website for Chartbeat.
  • country: Used to set the user language/country (to keep it for next visit for example)
  • lactose: Show the lactose menu if the user is looking for lactose content
  • dairy: Show the lactose menu if the user is looking for dairy free content (UK only)
  • cookie_on: Hide the message about cookies
This Website is not directed at collecting personal data from minors (i.e. children under 18 years old).

III. Sharing information with third parties

If you choose to provide us with your personal data, be assured that Alpro will not intentionally distribute or sell that information to anyone outside Alpro.
You however understand that Alpro may, at its discretion, use third party processors or suppliers acting on its behalf and under its instructions, notably suppliers of web-related services to administer web servers and to store information on back-up disks, and disclose personal data to them as necessary for the performance of their services.
Alpro may also disclose your personal data in the following circumstances:
  • to respond to authorized information requests from law enforcement authorities or judiciary or when otherwise required or permitted by law;
  • in the event of a merger, acquisition, sale of assets, joint venture, or any other transaction that results in a change in control or ownership of Alpro, in whole or in part; or in the event of a corporate reorganization, bankruptcy, insolvency proceeding, or similar circumstance, if permitted by and done in accordance with applicable law.
Alpro takes – and requires that any service provider and/or third party processor processing personal data on behalf and under the instructions of Alpro take – appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, misuse, unauthorized access, disclosure, alteration or destruction, and against any other unlawful form of processing of information as defined by the applicable law.
However, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will not occur.

IV. Your rights

You have the right to request access to the personal data that we hold on you, to request the rectification of any inaccurate data, as well as to object, on request and free of charge, to the intended processing of your personal data for direct marketing purposes, if any. If you want to exercise your rights of access, rectification, or objection, please send a dated and signed request to us, together with a copy of your valid ID card or any other valid identification document, at our address above.

VI. Links to other web sites

This website may provide links to other Alpro and third party websites as a service to our visitors. This Privacy Policy does not apply to those sites. These sites operate independently from http://www.alpro.com and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit them. Please review the privacy policy and terms of use posted on each site you visit. We are neither responsible for the content of these sites, any products or services that may be offered through these sites or any other use of these sites nor for any data processing and privacy practices associated with such sites.

VII. Privacy policy updates

Alpro may occasionally update all or parts of this Privacy Policy. Any change to this Privacy Policy will be posted on this page and, where appropriated, notified to you by e-mail. We encourage you to periodically review this Privacy Policy to stay informed about our information practices. We will indicate above the date on which this Privacy Policy was last modified. Your continued use of this Site constitutes your agreement to the Privacy Policy and any updates.

VIII. Contact information

If you have any questions or concerns about the protection of your personal data submitted to us, please send a thorough description to info@alpro.com or the address below.
Alpro Comm. VA Vlamingstraat 28 B-8560 Wevelgem Belgium Tel: +32 9 260 22 11